1221 Kapiolani Blvd., PH 38, Honolulu, HI 96814
(808) 284-1807

Fees & Insurance

Caring. Compassion. Change.

I accept HMSA, HMAA and UHA insurance and private pay. Cash, check and credit cards are accepted. Please contact me for more information regarding fees.

Billing and Payments

If you have insurance, you are responsible for providing me with the information I need to send in your bill to include insurance identification number and the complete address of your insurance company.  You must arrange for any pre-authorizations necessary.  I will bill directly to your insurance company weekly.  You will be expected to pay for each session at the time it is held, unless we agree otherwise or unless you have insurance coverage that requires another arrangement.  Payment schedules for other professional services will be agreed to when such services are requested.  In circumstances of unusual financial hardship, I may be willing to negotiate a fee adjustment or payment installation plan.

If your account has not been paid for more than 60 days and arrangements for payment have not been agreed upon, I have the option of using legal means to secure the payment.  This may involve hiring a collection agency or going through small claims court.  If such legal action is necessary, its costs will be included in the claim.  In most collection situations, the only information I will release regarding a patient’s treatment is the patient’s name, the dates, times, and nature of services provided, and the amount due.

Insurance Reimbursement

In order for us to set realistic treatment goals and priorities, it is important to evaluate what resources you have available to pay for your treatment.  If you have a health insurance policy, it will usually provide some coverage for mental health treatment.  I will fill out forms and provide you with whatever assistance I can in helping you receive the benefits to which you are entitled; however, you (not your insurance company) are responsible for full payment of my fees.  It is very important that you find out exactly what mental health services your insurance policy covers.

You should carefully read the section in your insurance coverage booklet that describes mental health services.  If you have questions about the coverage, call your plan administrator.  Of course, I will provide you with whatever information I can based on my experience and will be happy to help you in understanding the information you receive from your insurance company.  If necessary, I am willing to call the insurance company on your behalf to obtain clarification.

Due to the rising costs of health care, insurance benefits have increasingly become more complex.  It is sometimes difficult to determine exactly how much mental health coverage is available.  “Managed Health Care” plans often require authorization before they provide reimbursement for mental health services.  These plans are often limited to short-term treatment approaches designed to work out specific problems that interfere with a person’s usual level of functioning.  It may be necessary to seek approval for more therapy after a certain number of sessions.  Though a lot can be accomplished in short-term therapy, some patients feel that they need more services after insurance benefits end.  Some managed-care plans will not allow me to provide services to you once your benefits end.  If this is the case, I will try to assist you in finding another provider who will help you continue your psychotherapy.

You should also be aware that most insurance companies require that I provide them with your clinical diagnosis.  Sometimes I have to provide additional clinical information, such as treatment plans, progress notes or summaries, or copies of the entire record (in rare cases).  This information will become part of the insurance company files.  Though all insurance companies claim to keep such information confidential, I have no control over what they do with it once it is in their hands.  In some cases, they may share the information with a national medical information databank.  I will provide you with a copy of any records I submit, if you request it.  You understand that, by using your insurance, you authorize me to release such information to your insurance company.  I will try to keep that information limited to the minimum necessary.

Once we have all of the information about your insurance coverage, we will discuss what we can expect to accomplish with the benefits that are available and what will happen if they run out before you feel ready to end our sessions.  It is important to remember that you always have the right to pay for my services yourself to avoid the problems described above unless prohibited by the insurance contract.